Refund and Return Policy

At Kite Manjha, customer satisfaction is important to us. This policy explains how returns, cancellations, replacements, and refunds are handled for purchases made through our website, subject to applicable laws.

1. Return Eligibility

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery to report the issue.

Please provide your order number, a description of the issue, and photographs or an unboxing video, if available. Keep the product and its original packaging until your request has been reviewed.

This reporting period does not limit any rights available to you under applicable law.

2. Non-Returnable Products

Products that have been used, altered, or damaged after delivery may not be eligible for return, except where required by applicable law.

Certain products may also be non-returnable for hygiene or safety reasons. This does not exclude remedies for products that are defective, damaged, or incorrectly supplied.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a defective product, or differs from what you ordered, please contact our support team.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.

4. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

• Orders not yet processed or dispatched may be eligible for cancellation.

• Orders already dispatched may not be cancellable through the normal order process.

• If we cancel an order after receiving payment, any applicable refund will be processed in accordance with the law.

5. Refund Processing

Once your request has been reviewed and approved, the refund will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Shipping Charges

Original shipping charges may not be refundable for eligible customer-requested cancellations or returns, where permitted by law.

For damaged, defective, or incorrectly delivered products, shipping costs will be handled in accordance with the circumstances and applicable legal requirements. Any return-shipping instructions will be provided by our support team.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to availability and applicable law. If a replacement is unavailable, we will inform you of the available options, including a refund where appropriate.

Please contact us before returning any product so we can provide the necessary instructions.

8. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, contact us with your order number and tracking details, if available.

We will investigate the issue with the shipping provider and communicate an appropriate resolution if the order is confirmed lost or cannot be delivered.

9. Legally Restricted Products

Certain kite manjha products may be restricted or prohibited under applicable laws. We may cancel an order that cannot legally be supplied or delivered.

If payment has already been collected, any required refund will be processed in accordance with applicable law.

Customers must comply with applicable laws relating to the purchase, possession, transportation, and use of products.

10. How to Request a Refund or Return

To request a cancellation, return, replacement, or refund, please contact us with the following details:

• Full name

• Order number

• Date of purchase

• Reason for the request

• Supporting photographs or other information, where relevant

Our team will review your request and inform you of the next steps.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our business practices or applicable laws. Updates will be published on this page with the revised date.

Nothing in this policy is intended to limit your statutory consumer rights.

12. Contact Us

For questions about returns, cancellations, or refunds, please contact us:

Brand: Kite Manjha

Email: [info@kitemanjha.com]

Please include your order number in all order-related enquiries.

Thank you for shopping with Kite Manjha. We appreciate your trust and are committed to handling customer concerns fairly and transparently.